Häufige Fragen & Antworten

BONES AND MORE AG is a wholesaler specialized in distribution and production of high quality dog accessories.

We have been cooperating with the Finnish company HURTTA for over 10 years and we are currently expanding our offer.

Together with the world's leading manufacturer of cooling technology, we have developed the most powerful cooling vest for dogs under the brand cani.cool.

Our team consists of dog-loving employees, who will be happy to help you with any problem.

By phone

You can reach us by phone at 033 511 11 77 at the following times:

Mon - Thu: 9-12 & 14-16

By Mail

You can reach us by mail at shop@activedog.ch

By Chat

During phone hours we are also available via chat.

You can find us here:



Industriestrasse 34

CH-3186 Düdingen

Tel.-No. 033 511 11 77

The shipping costs are CHF 9.- per order. From an order value of CHF 100.- the shipping is free.

The shipping costs are displayed at checkout before the payment process.

We deliver with DPD and Swiss Post. We are free to use other logistics companies for shipping.

Unfortunately no. We deliver only within Switzerland.

But if you want to order from Europe, you can order from our European online store activedogs.de

Unless another deadline is specified in the respective offer, we send the delivery of the goods within 2-6 days (in case of agreed prepayment after the date of receipt of payment). It should be noted that on Sundays and holidays there is no delivery. We cannot be held responsible for delays in the delivery period.

If items were ordered with different delivery times, we will ship the goods in one shipment, unless we have made other agreements. In this case, the delivery time is determined by the ordered item with the longest delivery time.

The liability for any loss or damage to the goods - after handover of the goods by us to DPD/Swiss Post - is assumed by the recipient.

If a package is delivered damaged or the package is lost, please inform yourself directly on the homepage of DPD/Swiss Post.

The packages are insured against loss according to the guidelines and the maximum value of the respective logistics company.

Yes, you can.

You just need to select the appropriate option at checkout:


Please bring the confirmation you received by mail with you to the pickup.

Important: Make an appointment with us BEFORE you come by!

The dog should be measured according to the size tables at the respective products before the corresponding product is ordered.

However, if one of our products does not fit the dog, they can be returned to us. Please use the appropriate contact forms in our store.

We reserve the right to make deductions in the refund if:

  •     The product is not in its original packaging or has been used.
  •     The product is dirty, damaged, contains dog hair or smells.
  •     The product labels have been removed

Deductions can be up to 50% of the product price.

ATTENTION: Outlet products can not be returned!

  1. Register your return with us
  2. Pack the product and enclose the delivery bill
  3. Keep the postal receipt until we confirm the receipt of the return shipment
  4. Send your package to:




Industriestrasse 34

3186 Düdingen

The items for return must be in their original packaging and must not contain any signs of use.

Furthermore, it must be strictly ensured that all labels are present on the product and that the goods are absolutely free of animal hair or other soiling.

If a returned item does not meet these criteria, we may make appropriate deductions from the refund or refuse to accept it.

It is essential to keep the receipt received from the post office when posting the return. It is considered as a proof that a product was sent back to us.

The costs for the return shipment is paid by the customer unless it is a case of incorrect delivery by BONES AND MORE AG.

Please send the package with the delivery bill to the following address:

Dürenbergstr. 23
CH-3212 Gurmels

Business customers generally cannot return the goods.

An exception exists if the products were sent damaged or if it is a faulty delivery from BONES AND MORE AG.

We accept a variety of payment options and work with the appropriate service providers:

STRIPE (One of the largest service providers from the USA)

  • VISA Card
  • Master Card
  • Apple Pay



Payment on account is possible for retailers.

For private customers, a corresponding option will be available shortly. We reserve the right to conduct an online credit check.


Konto-Nr. 528.662.97


IBAN CH21 0840 1000 0528 6629 7